You aren't alone.
My family traveled to New York for a month-long stay, but was not allowed to access the property we’d reserved on VRBO. That was nearly two years ago, and VRBO still denies any wrongdoing. If this has happened to you too, or if VRBO has cheated you in some other way, you are in the right place!
Imagine being over 2,000 miles from home, excited for a vacation you have spent hours planning and months saving for. You arrive at the vacation rental you booked a year in advance, only to find out that the owner sold the property months before your arrival, and it isn’t even a VRBO rental any more. You are standing on the doorstep in an unfamiliar area with your entire family, twelve suitcases in-hand, and exhausted from a full day of traveling. What now?
This exact scenario happened to me.
VRBO advertised itself to me as a safe and reliable way to book vacation rentals. In fact, one of the reasons I booked through them is their “Book With Confidence Guarantee.” I understood that the “Book With Confidence Guarantee” was supposed to cover me, if I experienced fraud, cancellation, or other problems. Sadly, in my case, and I assume in other cases, VRBO made excuses, and refused to honor its guarantee.
I can tell you how I took a stand and held VRBO responsible
If you find yourself in a situation like mine, you might wonder what you can do? Here are the things that helped me:
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Imagine planning a vacation and a few weeks before your trip, you get a notice that the vacation home you reserved online using VRBO is no longer available. It left one family in a bad position, and they just want their money back, but they’ve only received a portion of their refund.
July 27, 2022
Disclaimer
We hope that sharing our experiences and the information we learned along the way helps other people who were wronged by VRBO. We are not lawyers and do not offer legal advice. The information you find here is based only on our own experiences and investigations and is not offered, guaranteed, or verified by any professional. We do not guarantee the accuracy of this information and should you rely upon or use our the information found here you do so at your own risk.
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